Reference

Legal Framework for Your x388 Account

Before you fund your account through JazzCash, Easypaisa, or Raast, it makes sense to know where you stand legally.

Account TermsPrivacy & DataUser RightsJurisdiction NoticeContact Paths
x388 Legal Framework for Your x388 Account
DATA AND ACCOUNT SECURITY

How x388 Handles Your Personal Data

Your account data — name, contact details, payment wallet identifiers for JazzCash, Easypaisa, and Raast, and transaction history — is held on secured servers. We apply SSL encryption to all data in transit and access controls on stored records. We keep data for as long as your account is active and for a reasonable period afterwards to meet legal and financial audit obligations. You can request a copy of what we hold, ask us to correct inaccurate records, or request deletion where local law and our retention obligations allow.

Data You Can Request

Submit a subject access request through live chat or email. We'll compile the personal data we hold on your account — transaction records, login history, wallet identifiers — and deliver it within a reasonable timeframe.

Cookie Policy

We use functional and analytics cookies to keep your session active and to understand how the lobby is being used. You can adjust cookie preferences from the settings menu after logging in on any device.

Account Security Steps

Every login to x388 on a new device triggers an OTP verification sent to your registered mobile number. This two-step check applies whether you're on Android, iOS, or mobile browser on a Pakistan network.

Correction and Deletion

If personal data we hold is wrong, contact support with the correct detail and your account ID. Deletion requests are reviewed against our retention obligations, and we'll confirm the outcome in writing.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Queries

If you have a question about your rights, a data request, or a dispute about how your account has been handled, use the contact paths below. We keep our response window short — log your query with as much detail as you can and a member of the Pakistan support team will follow up.

Team online

Live Chat

Start a live chat session directly from the x388 lobby. Available during peak Pakistan hours for account, legal, and wallet queries including JazzCash and Easypaisa disputes.

Email Support

Send detailed legal or privacy requests to our support address. Include your account ID and the specific clause or data subject request so we can route it to the right team without delay.

Account Help Centre

Log in to your x388 account and open a support ticket from the Help section. Ticket history is saved so you can track the status of any ongoing legal or data query.

Common Legal and Privacy Questions

These are the questions we actually get asked about legal terms, data rights, and account access. If your question isn't here, open a support ticket from your account dashboard.

Availability depends on local law and the region you're accessing from. You are responsible for confirming that using x388 is permitted under the rules that apply to you before opening an account.

We collect your name, contact details, and the wallet identifiers you use for JazzCash, Easypaisa, or Raast deposits. Transaction history and login records are also retained for account security and audit purposes.

Send a subject access request via email or live chat with your account ID. We'll compile your records — payment history, login data, wallet details — and respond within a reasonable processing window.

Yes. Submit a deletion request through support with your account ID. We review each request against legal retention obligations — financial records have minimum hold periods — and confirm the outcome in writing.

We post the revised terms with an updated date and send a notification to your registered contact. Continuing to use x388 after that date constitutes acceptance. Material changes always come with a direct notification.

Open a support ticket from the Help section inside your x388 account, or contact us by email with full details and your account ID. The Pakistan support team reviews account disputes and responds with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.