Reference

Terms Conditions That Work for You

These terms set out what you agree to when you open and use your x388 account — covering deposits through JazzCash, Easypaisa, and Raast, how your account is managed, and what happens if something needs to be resolved.

JazzCash & Easypaisa Payments CoveredAccount Security RulesRaast Withdrawal TermsPakistan-Eligible Regions
x388 Terms Conditions That Work for You
REACH OUR TEAM

Contact Us About These Terms

Live Chat Raise a terms or account query directly through live chat on the x388 site. Our support team can walk you through any clause or account-level concern in plain language.
Email Support Send detailed terms queries to our support email address listed in your account portal. We aim to respond with a clear, specific answer rather than a form reply.
Account Help Centre Your account settings panel includes a Help section where common terms questions — covering payments, verification, and account restrictions — are addressed with step-by-step answers.
HOW WE HANDLE YOUR DATA

Account Security and Your Rights

Data We Hold We collect only what is needed to verify your identity and process transactions — your name, contact details, and payment method records for JazzCash, Easypaisa, or Raast. We do not sell this data to third parties.
Cookie Use Our site uses session and functional cookies to keep you logged in and remember your deposit preferences. You can manage cookie settings through your browser, though some account features require session cookies to work.
Account Security Steps Every login triggers an OTP sent to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately and we will place a temporary hold while we investigate.
Requesting Changes or Deletion To update personal details, correct a payment record, or request account closure and data deletion, submit a request through your account portal or email support with your registered contact information for verification.

Questions About x388 Terms & Conditions

These are the questions we get most often about how the terms affect day-to-day account use — from payments to account changes and what happens if something goes wrong.

Yes. Any funds added through JazzCash, Easypaisa, or Raast are covered under the payment terms in your account agreement. The same verification and reversal rules apply regardless of which local wallet you use.

We will always notify you before a material change takes effect. The notice goes to your registered contact. If you continue using your account after the effective date, that counts as acceptance of the updated terms.

Raise it with our support team first through live chat or the email address in your account portal. Provide your transaction reference and the payment method used — JazzCash, Easypaisa, or bank transfer — so we can trace it quickly.

We retain identity and transaction data for as long as your account is active and for a reasonable period afterward, as required by applicable law. You can request deletion through your account portal when you close your account.

Yes. Submit a data access request via the Help section in your account settings or email support with your registered contact details. We will verify your identity before releasing any personal records.

Providing false verification documents, attempting to reverse legitimate transactions, or using the account in a region where the service is not permitted can all lead to a temporary or permanent account hold under our terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.