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How x388 Handles Your Personal Information

This Privacy Policy sets out exactly what data x388 collects when you open an account, make a deposit through JazzCash, Easypaisa or Raast, and use our platform — and how we keep that information secure.

Account data kept secureJazzCash & Easypaisa transaction privacyRaast payment data protectedNo data sold to third partiesYour right to request access
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x388 How x388 Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

We apply security measures across every part of the account and payment flow. Data is transmitted using SSL encryption, account logins are protected with OTP verification sent to your registered mobile number, and payment data from JazzCash, Easypaisa and Raast is never stored in plain text. We retain your account data only for as long as your account is active or as required under applicable rules.

SSL Encryption on All Data

Every page and transaction on x388 runs over SSL. Your account details and payment data move between your device and our servers in encrypted form, not in plain text.

OTP Account Verification

Account access is confirmed via a one-time password sent to your registered mobile number. This means no one can access your account without physical control of your phone.

Payment Data Handling

JazzCash, Easypaisa and Raast transaction references are used strictly to process your deposit or withdrawal. We do not store full wallet credentials or share payment identifiers with marketing partners.

Data Retention and Deletion

We keep your account data while your account is open. Once closed, data is held only for the period required under applicable financial compliance obligations, then securely removed from active systems.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being handled, our support team is the right place to start. You can reach us through live chat on the platform, by email, or through the account help section. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your request comes in.

Live Chat Start a live chat session from any page on x388. For data or privacy questions, select the account help topic and describe your request clearly.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can locate your account quickly.
Account Help Section Log into your account and visit the Help section. You can submit a formal data access or correction request directly from there without contacting support separately.

Common Questions About Your Privacy on x388

Below are the questions we get asked most often about data, account privacy and your rights as an x388 account holder. If your question is not here, reach us through live chat or the account help section.

We collect your name, contact details, and the mobile number or account reference tied to your chosen payment method — JazzCash, Easypaisa or Raast — to verify your identity and process transactions.

We do not sell or rent your data. We share it only with payment processors needed to complete your JazzCash, Easypaisa or Raast transactions, and only to the extent required to process that specific payment.

Log into your account, go to the Help section and submit a data access request. Alternatively, contact support via live chat or email with your registered mobile number and we will locate your file.

Yes. Submit a deletion request through account help or email support. We will remove active data once obligations under applicable financial compliance rules allow us to do so.

Cookies track session behaviour and page performance on your device. They do not store payment credentials. You can adjust or block cookies through your mobile or desktop browser settings at any time.

Only the reference needed to confirm your deposit or withdrawal is retained. Full wallet credentials are never stored in plain text and are not passed to marketing systems or unrelated third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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